Frequently asked questions

We endeavor to dispatch your order the same day (before 10am) or the following day of your order being placed.
We mix all of our tea by hand, fresh each week. We try to keep on top of demand but sometimes we fall behind and so it might take up to 5 days to dispatch your tea order.

Please note that this does not include public holidays, weekends or sale/promotional periods.
We know that excitement of waiting for a special package so get things out the door as fast as we can. After that, it’s up to our courier partners.

Normally it takes 1-2 business days for metro deliveries, or 3-7 for regional.
If you’re on a mountain top in the lands of faraway, maybe give it that little bit extra (and enjoy smelling the flowers and fresh air while you patiently wait). If things are taking wayyyy too long, please send us an email.

Once your order has been placed, you’ll get a confirmation email with details of your order and an order number. If you have been charged for an order but haven’t received a confirmation email, get in touch with our customer care team hello@bettertea.co just in case you have accidentally added an incorrect email address.

Please ensure you have checked your junk mail folder first.
There are two likely reasons;
One - your email doesn't like us and has banished us to your spam folder.
Two - the email address you provided is missing something or there has been an error. Not to worry, just reach out and we check it for you.
If you have an Xtra.co.nz or Me.com email, these are blocked by the servers so please contact us if you would like a receipt.

Shipping and Delivery