Frequently asked questions

We endeavor to dispatch your order the same day (before 10am) or the following day of your order being placed.
We mix all of our tea by hand, fresh each week. We try to keep on top of demand but sometimes we fall behind and so it might take up to 5 days to dispatch your tea order.

Please note that this does not include public holidays, weekends or sale/promotional periods.
Most orders are shipped with NZ Post or Post Haste via their overnight service from our Auckland office.
For addresses in the South Island, or rural addresses, please expect 2+ days for delivery.
Australian orders are shipped using untracked Fedex. If you would like an express service, please get in touch.
Shipping rates vary depending on the size of the parcel.
NEW ZEALAND
Shipping amount: $5.99 - $11.99
Spend $100+ FREE
AUSTRALIA
Shipping amount: $9.99 - $16.99
Express: Please enquire

We are not able to deliver to PO Boxes. We must have a physical address within New Zealand.
We know that excitement of waiting for a special package so get things out the door as fast as we can. After that, it’s up to our courier partners.

Normally it takes 1-2 business days for metro deliveries, or 3-7 for regional.
If you’re on a mountain top in the lands of faraway, maybe give it that little bit extra (and enjoy smelling the flowers and fresh air while you patiently wait). If things are taking wayyyy too long, please send us an email.
As soon as our courier driver scans your parcel, you'll receive a confirmation email with a tracking link.

Please get in touch us and we will help you out.
A pre-order is a confirmed order for product that has not yet been released, so you get first dibs.
It also means your order will be shipped on the release date.

If one of the items you would like to order is out of stock and there is no pre-order scheduled, please keep an eye on our social media for updates.

Once your order has been placed, you’ll get a confirmation email with details of your order and an order number. If you have been charged for an order but haven’t received a confirmation email, get in touch with our customer care team hello@bettertea.co just in case you have accidentally added an incorrect email address.

Please ensure you have checked your junk mail folder first.
There are two likely reasons;
One - your email doesn't like us and has banished us to your spam folder.
Two - the email address you provided is missing something or there has been an error. Not to worry, just reach out and we check it for you.
If you have an Xtra.co.nz or Me.com email, these are blocked by the servers so please contact us if you would like a receipt.

So sorry for the inconvenience, we will fix this as soon as possible.

Please send an email to orders@bettertea.co include your order number, photos if relevant and we will be in touch.

You can amend all the details of your subscription by logging into your account and editing your preferences under the ‘My Subscriptions’ tab.
Absolutely! Simply head to the 'My Subscriptions' tab in your account and choose 'Add Product' - there you can choose to add the product as a one-off or as an ongoing addition to your subscription.
You can amend all the details of your subscription by logging into your account and editing your preferences under the ‘Subscription’ tab. There you can select a new preferred date, or simply choose 'Skip' to skip your next order.
If you need to change the address where your subscription is delivered, you can amend your subscription by logging into your account and editing your preferences under the ‘Subscription’ tab.

If you need a bit of a break, you can skip orders or cancel your subscription by logging into your account and editing your preferences under the ‘Subscription’ tab.
The minimum subscription period is two transactions . While you can't cancel before two transactions, you can change the scheduled date.
Payment will be taken from your saved payment method on your subscription renewal date. You can update your payment method by logging into your account and editing your preferences under the ‘Billing’ tab.
Yes! Simply select 'One time purchase' when choosing your tea rather than 'Subscription'.

Shipping and Delivery